Observation
As AI becomes more capable, it's tempting to keep removing human steps from a process. But speed and automation aren't the only things that matter. Some decisions still need judgement, accountability and an understanding of circumstances that aren't captured in the data.
From the Field
I've seen this when looking at where AI could support HR processes. AI can surface information, identify patterns, highlight exceptions and make recommendations incredibly quickly. But when the outcome affects an individual, particularly where there are policy, employee or compliance implications, there's an important difference between helping someone make a decision and making the decision for them.
Why This Matters
Human review isn't necessarily a weakness in an AI-enabled process. Sometimes it's an intentional control. The important question isn't simply “Can AI do this?” but “Where should human judgement remain?”
Field Takeaway
AI can inform the decision. Accountability still needs a human.
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