Reopen journey tasks and add comments

Why I picked it

Corrections keep their reason with the task, not lost in an email thread.

Where it helps

An employee reopens a completed task to correct their details and says why, so HR sees the full story.

Watch out: Not every task type supports it (for example electronic signature tasks).

From Oracle's note

When someone completes a Journey task and later needs to correct or clarify it, a comment added during reopening explains what changed and why. Multiple comments keep that context with the task through follow-up and reassignment instead of leaving the history in email.

• Add comments when reopening a supported completed task and retain earlier comments.
• Configure multiple comments separately for journey templates, task library tasks or task groups.
• Keep task data, including questionnaire responses and attachments, available after reopening.

Setup is required per task. Oracle excludes Native Electronic Signature, DocuSign, I-9 Verification, Advanced Task and Oracle Process Automation task types.

Last reviewed November 2026