Leila Fielding

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ORACLE HCM · AI AGENT STUDIO · STAGE 5 OF 9

Write its instructions

Write instructions that make your agent behave the same good way every time.

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Understand

Instructions turn a capable model into a dependable agent. Topics hold the reusable part: what an area covers, which tools to use, example questions, and guidelines and guardrails. An agent's own prompt holds its persona, tone and anything specific to it.

Key points

  • Oracle recommends updating topics rather than prompts, because a topic is reused across agents and a isn't.
  • Tell the agent what to do when it doesn't know, when a tool fails, and when to hand over to a person.
  • Shorter, focused instructions are faster and easier to test.
  • Welcome messages, starter questions and the answer language are settings, not instructions.
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