1
Describe the journey
AI Assist suggests a name, a description and at least 10 tasks. Each task arrives as a Manual Task with Worker as performer and Initiator as owner, so change each one.
ORACLE HCM · AI IN JOURNEYS
Where AI fits in your Journeys
Oracle's AI features for Journeys, shown where they actually happen: inside the tasks, for the performers who see them.
For Oracle HCM teams running Journeys · Last reviewed October 2026
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The AI in Journeys
HOW TO EXPLORE THE JOURNEYS
See where Oracle's AI features fit inside real journeys, and which to start with.The journeys on this page are examples I've built to work like real Oracle journeys: an onboarding, a move to a new role and a leaver. They use made-up tasks and roles, not anyone's real data, so you can see where each AI feature would appear and how it helps. Oracle's own screens look different: this shows the flow, not Oracle's design.
The page has three parts:
- The six feature cards: what each AI feature does and how much setup it needs.
- Which ones first?: tick the situations that sound like yours for my suggested starting point.
- The journey explorer: one example journey from start to finish, from building the template to the last task, with the AI marked wherever it can help.
To use it:
- 1
Tick the situations that sound like your organisation to see which features to start with.
- 2
Pick a journey and whose tasks to show. Turn on Show the AI to see where each feature appears.
- 3
Select a card or any ✦ button to see what that feature does, how to set it up and what to watch for.
Which ones first?
You won't need all of them. Tick what sounds like your organisation.
Show the AI
Helps HR and managers build and track journeysHelps the performer inside a taskActs when a task is saved or completed
New starter onboarding
CATEGORY: Onboarding
2 of 10 tasks completed
Before anyone gets this journey
HR builds the journey template first. This is where the build features are used.
2
Write the task instructions
Drafts in English, in an engaging or formal tone. Review each one before you activate the task.
3
Add translations
Enter translated names, descriptions and task names on the Redwood template page. Ask a fluent speaker to check anything about policy.
4
Assign it, then track it
Ask about progress and overdue tasks. It can read journey information but can't edit it.
Then the journey is assigned, and the tasks below begin.
BEFORE THE START DATE
Welcome from the team
CompletedUpload right to work documents
CompletedAdd your bank details
In progressDAY ONE
Ask the onboarding advisor
Not applicablePrepare for your new starter
Not applicableCollect your equipment
Not startedFIRST WEEKS
Complete mandatory learning
Not startedFirst-week check-in
Not startedConfirm onboarding is complete
Not startedTell us how it went
Not startedAn example journey with typical tasks, for illustration. Not a real configuration.
HELPS THE PERFORMER INSIDE A TASK
Agent task type in guided journeys
My rating: Lower risk
- What it does
- A task where the performer asks an AI agent questions, answered from the documents in the agent's tool, with sources shown. Two subtypes: RAG agent and workflow agent.
- Who uses it
- Any performer in a guided journey: workers, line managers and HR specialists.
- Since
- 25A for guided journeys; section level on Redwood pages in 25D; agent as a task type in Journeys in 26C
- Setup
- Set the profile option
ORA_PER_AGENT_TASK_TYPE_GUIDED_JOURNEYS_ENABLEDto Y (the default is N). Build the agent and its document tool in AI Agent Studio, add a task with task type Agent to the guided journey, then enable the journey on a Redwood page. Users need the Intelligent Agent Chat privilege. - Good to know
- Guided journeys on Redwood pages only. It can't use documents attached to the journey, conversations aren't stored, and it has no completion step, so it doesn't hold up the journey.
Good fit
Repeated questions with answers in current, owned documents.
Not a fit
Answers that live in people's heads, or tasks that must be tracked as done.
Start small
- Pick one journey and one AI feature, not several at once.
- Run it for one group first, such as one site or one month's new starters.
- Measure before you switch it on, so you can show the difference.
- Then widen it. The AI Agent Studio build path covers the how-to.
How you'll know it's working: Onboarding
- Fewer "how do I…" emails and calls to HR from new starters.
- Fewer overdue onboarding tasks.
- New starters' questionnaire scores, before and after.
What Oracle's notes don't spell out
Things you only notice when you read the notes side by side, or run Journeys day to day.
An independent practitioner guide, not Oracle documentation. Features, names and availability change each release and depend on your licences and setup. Always check Oracle's release notes and your own environment. Last reviewed October 2026.