Leila Fielding

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ORACLE HCM · AI AGENT PROFILE

Manager Concierge

One place for managers to ask about their team. It passes questions to Leave and Absence Analyst, Compensation Advisor and Employment Details Assistant, and from 26A includes a Team Data Hub for spotting patterns across the team.
HCM CommonAI agentGood first agent: MaybeTake careReads onlyRelease 25D

Where it helps

A manager asks to transfer someone to a new department, and the right Redwood page opens already filled in for them to check and submit.

My take

MY PRACTITIONER VIEW

A conversation, not a workspace: Manager Concierge Workspace is a separate agentic application with its own setup and possibly its own costs. Don't confuse the two when planning.

Things you can ask

Transfer Sarah to a new department.
Who in my team has holiday booked next month?
What's our policy on compassionate leave?
Are there any pay patterns across my team I should look at?

Examples based on Oracle's notes. What works depends on your setup.

What it won't do

  • It doesn't make changes itself. Actions open the normal Redwood page, filled in, for the manager to check and submit.
  • Answers depend on the policy documents available and the manager's own access.

Good first agent?

Maybe. Prove the team agents behind it first. The Team Data Hub shows pay and performance patterns that need careful handling.

Risk level: Take care. It brings together team data for managers, and its Team Data Hub can show pay and performance patterns about people.

Before you switch it on

  1. Whose data can it see?
  2. Who checks its answers?

NEXT STEPS

Setup at a glance

Open Setup at a glance for the setup steps. Select the agent's type label to see what that type means.

Test it after each update

Oracle updates arrive in test on the first Friday of the update month and in production on the third. Run these in between.

  • Ask a leave, a pay and an employment question and check each answer.
  • Ask for a transfer and check the right page opens with the details filled in.
  • Ask about someone outside your team and check it refuses.

Watch out

Team-wide patterns, such as pay gaps or performance differences, are sensitive. Agree who acts on them and how.

About documents: Anyone who can use this agent can get answers from the documents you add to it. Only add documents that everyone with access may see, and give each one a named owner.

How it's changed

Arrived in 25D; 26A added a team data hub, deep links and documents; 26B saw the separate Manager Concierge Workspace.

  1. 26A
    Team Management with AI AssistanceOracle's note ↗
  2. 25D
    Team Management with AI AssistanceOracle's note ↗

Related agents

Employee Concierge

One place for employees to ask HR questions. It passes each question to the right agent behind it (Leave and Absence Analyst, Benefits Analyst, Compensation Advisor or Payslip Analyst), each answering from your policy documents.

Employment Information Agent

Retrieves employment details for one person at a time, such as job, grade, position, department, location, seniority and contract, and links to the right page to make a change.

Last reviewed October 2026

This is an independent practitioner view, not Oracle documentation. Features, names and availability change each release and depend on your licences and setup; some agentic applications carry extra costs. Always check Oracle's own notes and your environment. Last reviewed October 2026.