Leila Fielding

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ORACLE HCM · AI AGENT PROFILE

Recruiting inbox agents

Two agents that work on your recruiting mailbox. The Inbox Response Agent (26B) answers candidates' emails using your policy and process documents, in the language the candidate wrote in, and passes anything it can't answer to the recruiter. The Inbox Document Processing Agent (26C) takes attachments from candidate emails, sorts them into your document types, and saves a copy to the candidate profile or job application.
RecruitingAI agents (Recruiting Inbox Response Agent and Recruiting Inbox Document Processing Agent)Good first agent: NoTake careChanges dataRelease 26B

Where it helps

A candidate emails to ask how long the process usually takes and whether the role is hybrid. The agent replies from your policy documents, and the recruiter sees the reply in Message Center.

My take

MY PRACTITIONER VIEW

Useful for high-volume recruiting, but this is your company talking to candidates, with no one checking each reply first. Start with documents you'd be happy to quote word for word.

What it won't do

  • It only answers a candidate's first email; later emails go to the recruiter.
  • It passes the email to the recruiter if it can't answer everything from your documents, if there are more than five questions, or if the email contains personal data such as phone or passport numbers.
  • It won't answer on excluded topics: salary comparisons, the company's gender or ethnicity information, and discrimination.
  • It doesn't answer emails from visitors.
  • The document agent only processes emails sent to your vanity email address.

Good first agent?

No. It sends replies to candidates without a person checking each one.

Risk level: Take care. It writes to candidates on your behalf without review, but it escalates sensitive topics and doesn't make decisions about them.

Before you switch it on

  1. Which documents may it quote to candidates, and who keeps them current?
  2. Who watches the replies in the first weeks?
  3. What reply-time and volume limits will you set?

Next steps

Setup at a glance

Open Setup at a glance for the setup steps. Select the agent's type label to see what that type means.

Test it after each update

For Oracle Fusion Applications, non-production (test) quarterly updates follow the weekend after the first Friday of the update month; production follows the weekend after the third Friday. Run these checks after the test update and before production, and verify your tenant's exact dates in Oracle update notifications.

  • Send a test email with a policy question and check the reply against your document.
  • Send one on an excluded topic, such as salary comparisons, and check it goes to the recruiter.
  • Send an email with an attachment and check it's saved to the right record with the right document type.

Watch out

While an email is being processed, it isn't relayed to the recruiter's mailbox and the recruiter's Send Reply button is disabled. If you used the previous Recruiting Email Agent Template, Oracle says delete its schedule, make a new copy and schedule that (26C).

How it's changed

26B inbox response agent; 26C attachment processing added to the email assistant template.

  1. 26C
    Redwood Experience: Categorize and Save Email Attachments Using AI AgentOracle's note ↗
  2. 26B
    Inbox Response Agent to Answer Candidate EmailsOracle's note ↗

Related agents

Career Coach

A candidate-facing assistant on your careers site that recommends jobs, explains job fit and helps with interview preparation. From 26D, candidates can also apply in a conversation over SMS or WhatsApp, check and withdraw their applications, update their talent community preferences and ask about an active job offer. On the web, it gives them an apply link.

Sourcing agents

A set of agents that start sourcing for you. From 26B, one watches your job requisitions on a schedule, searches for matching candidates and creates a candidate pool, and another creates a sourcing campaign, including its email. From 26C, Candidate Outreach drafts personalised emails to prospects and candidates, handles replies and sends reminders, and requisition activities in the Activity Center can start sourcing automatically. In 26D, outreach gets its own tab to track replies and follow-ups.

Candidate Authenticity Assessment Agent

Looks at new and updated candidate profiles, and candidates with confirmed job applications, and classifies each one as suspicious or not suspicious, to help spot fraudulent, bot-generated or otherwise suspicious applications. It evaluates candidate information, CVs, screening results and available risk signals. Flagged candidates get a banner and an authenticity summary on their profile and job applications.

Last reviewed November 2026

This is an independent practitioner view, not Oracle documentation. Features, names and availability change each release and depend on your licences and setup; some agentic applications carry extra costs. Always check Oracle's own notes and your environment.