Leila Fielding

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ORACLE HCM · AI AGENT PROFILE

HCM Professional Concierge

One place for HR professionals to ask workforce questions and start actions. It passes each request to the right specialist agent behind it: team data, leave and absence, workforce structures, personal information, employment, compensation, reports, talent and HR policies. From 26D, a workflow-agent version (HCM Professional Concierge V2) also helps HR teams spot data-quality gaps and exceptions and open the related page, quick action or report. It's separate from the HCM Professional Concierge Workspace, an agentic application.
Human ResourcesAI agent (workflow agent from 26D)Good first agent: MaybeTake careChanges dataRelease 26B

Where it helps

An HR adviser asks for an employee's remaining holiday, checks what the policy says, then opens the Change Manager action for them, all from one place.

My take

MY PRACTITIONER VIEW

Very convenient, but it's a single route into a lot of personal data. Check what each HR role can reach through it before you switch it on.

Things you can ask

What is Amy Chen's current base salary?
What is Kris Patel's remaining holiday balance?
Can you open the Change Manager action for Sophia Martinez?
How many positions are assigned to the Sales department as of 1 June 2026?
How is Jordan Lee performing in the current review cycle?
Open the Workforce Event report.
What does the company policy say about employment contracts for full-time workers?

Examples based on Oracle's notes. What works depends on your setup.

What it won't do

  • It only shows data the user's roles allow.
  • Oracle says it can take a few minutes to respond while it gathers information.
  • Oracle's notes don't list exactly which updates are supported.

Good first agent?

Maybe. Start with a small HR team and read-only questions.

Risk level: Take care. It gives HR professionals one route into many agents and records, with broad access to personal data.

Before you switch it on

  1. What can each HR role see and change through it, and does that match their normal access?
  2. Are the HR policies it answers from current?
  3. Which version are you using: the 26B concierge or the 26D workflow agent?

Next steps

Setup at a glance

Open Setup at a glance for the setup steps. Select the agent's type label to see what that type means.

Test it after each update

For Oracle Fusion Applications, non-production (test) quarterly updates follow the weekend after the first Friday of the update month; production follows the weekend after the third Friday. Run these checks after the test update and before production, and verify your tenant's exact dates in Oracle update notifications.

  • Ask one question in each area and check the answers.
  • Ask about someone outside your access and check it refuses.
  • Ask a policy question and check the answer against the policy.

Watch out

Don't confuse it with HCM Professional Concierge Workspace, a separate agentic application with its own access duty.

How it's changed

26B arrived; 26D a workflow-agent version (V2) for data-quality gaps, exceptions and report-backed insights.

  1. 26D
    HCM Professional Concierge Workflow AgentOracle's note ↗
  2. 26B
    HCM Professional ConciergeOracle's note ↗

Related agents

Employee Concierge

One place for employees to ask HR questions. It passes each question to the right agent behind it (Leave and Absence Analyst, Benefits Analyst, Compensation Advisor or Payslip Analyst), each answering from your policy documents.

Manager Concierge

One place for managers to ask about their team. It passes questions to Leave and Absence Analyst, Compensation Advisor and Employment Details Assistant, and from 26A includes a Team Data Hub for spotting patterns across the team.

Person Data Assistant

One workflow agent for viewing and updating personal details, from demographics and biographical data to citizenship, passports, visas and driving licences. It replaces the older Personal Information Assistant (now Person Data Assistant).

HCM Data Security Assistant

Helps IT security managers understand your HCM data security setup and fix users' access problems. It shows which roles and privileges give someone HCM access, compares security profiles between users or roles, previews a user's access, checks whether they can perform a quick action on another worker, and can regenerate a user's access control list. You can add your own security guidelines as documents.

Related

Oracle 26DHCM Professional Concierge WorkspaceRead insight

Last reviewed November 2026

This is an independent practitioner view, not Oracle documentation. Features, names and availability change each release and depend on your licences and setup; some agentic applications carry extra costs. Always check Oracle's own notes and your environment.